Providing outstanding customer service is the goal of the entire Sentara Potomac Hospital team. Visitors and patients are encouraged to provide feedback by completing recognition forms to acknowledge team members who go above and beyond their regular duties. Touting Our Team recognizes employees who’ve received multiple nominations.
Meet Maria Ochoa, Environmental Services Customer Service Honoree |
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| Dialogue |
Q. |
What do you like most about being part of the Sentara Potomac Hospital team? |
A. |
What I like most is that I feel like I am at home. Everyone always has a smile on their faces. Other peoples’ attitudes make me do my job to the best of my abilities. |
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Q. |
What motivates you each day to provide exceptional customer service? |
A. |
I am motivated by wanting to make the patients feel like they are at home. I like to show them that they are safe here and they are in good hands. I like to see their faces peaceful and happy. |
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Q. |
What do you like to do when you are not at work?
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A. |
I volunteer at my daughter’s school. I also do catering for parties and I love to cook. Every summer I participate at a camp. I also love to be with my family and have fun. |
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Q. |
Who is an inspiration to you and why? |
A. |
My mother because she taught me everything that I know -- to be a hard worker, sensitive, responsible, kind, giving, a good mother, to have a positive attitude, to be faithful, and to walk with God. |
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